Privacy Policy

Who We Are

Mesh Learning operates Mesh Learning, a workspace for whiteboards, notes, uploaded materials, videos, web links, topics, chat, and AI assistance.

If you have questions or privacy requests, contact us at support@meshlearning.ai.

Age Requirement

Mesh Learning is for adults: you must be at least 18 years old to use it. It is not intended for anyone under 18, and we do not knowingly collect personal information from anyone under 18. If we learn that an account belongs to someone under 18, we will close it and delete its information as described in Retention, Deletion, And Export.

Information We Collect

We collect information you provide, information created while you use Mesh, billing records needed to manage paid features, and technical information needed to run the service.

• Account and sign-in information, such as your email address and authentication records.
• Profile information, such as your name and profile photo if you add one.
• Workspace content, including board content, notes, topics, chats, PDFs, images, video links, web links, generated work, and related metadata.
• Memory, which holds short entries Mesh writes about you, each Workspace, and each Topic as you work, such as your goals, how you like help, and what still feels shaky. Mesh uses them in its AI requests so its help fits you, and you can review, remove, or clear them in Memory at any time.
• Feedback and support messages you send to us.
• AI feature content and usage information, including prompts, responses, tool activity, generated outputs, usage events, errors, and reliability logs.
• Billing records, such as payment processor customer identifiers, subscription status, payment status, credit purchases, and billing events. Mesh does not store full card numbers.
• Session, cookie, and local browser storage information needed for sign-in, security, preferences, and app functionality.
• First-touch acquisition information, such as the campaign or channel tag on a Mesh link, when you create an account.

Cookies And Tracking

Mesh Learning uses sign-in cookies and local browser storage to keep you signed in, protect your account, remember your preferences, and make app features work. These are necessary for the service and are not used for advertising.

Mesh counts page visits and a few sign-in steps, such as which sign-in method you choose, with cookieless page analytics from our hosting provider. They record the page visited, the referring site, and general browser, device, and country information, and they leave out the pages a sign-in link opens and anything added to the end of a page address, such as a sign-in code.

Mesh does not use third-party advertising cookies, does not run cross-site tracking, and does not sell personal information. A YouTube video shows a still picture until you press Play, then plays in YouTube's privacy-enhanced player, and YouTube may set its own cookies once a video plays, under YouTube's privacy policy. Because Mesh does not track you across other sites, it does not respond to browser Do Not Track signals as a separate request.

Service providers that power Mesh features may receive information only as described in this policy.

How We Use Information

• Provide, secure, and maintain Mesh Learning.
• Authenticate users and manage account access.
• Save and show your workspace content across workspaces.
• Process uploaded materials and workspace content so Mesh can answer questions, generate images, and support workspace features.
• Operate plans, subscriptions, Mesh credits, storage limits, receipts, and billing support.
• Improve reliability, troubleshoot issues, and protect against misuse.
• Measure which Mesh campaigns and outreach channels lead to account creation.
• Respond to feedback, support, deletion, export, and other privacy requests.

AI Processing

Mesh uses AI model, speech, and search providers to power chat, image generation, reading replies aloud, turning a spoken answer into text, web lookups, source search, and related features. When you use those features, your prompts, uploaded materials, images, board captures, notes, chats, your voice when you talk an answer, topics, and other workspace content may be sent to providers so the requested feature can work.

Where provider controls are available, Mesh configures chat model calls to reduce provider-side storage or training use. Some features, such as uploaded-file search, image generation, voice, and web lookup, may require provider processing or provider-side records so the feature can work. When you talk an answer, your voice goes from your browser straight to our speech provider as you speak, so your words can appear as you talk. Mesh does not keep your voice: only the text comes back to you.

You are responsible for deciding what information to put into Mesh. Do not upload or enter information that you are not allowed to share with the service.

Service Providers

We use service providers to operate Mesh Learning. These may include authentication, database, file storage, hosting, email, AI model, speech, web search, payment, billing, site infrastructure, and support providers. They may also include YouTube when you add or open YouTube video links and the destination websites you open from saved web links.

How We Share Information

We do not sell personal information.

• With service providers that help us operate Mesh Learning.
• When needed to comply with law, protect rights and safety, prevent abuse, or enforce our terms.
• If Mesh Learning is involved in a merger, financing, acquisition, reorganization, or sale of assets.
• When you direct us to share information or use a feature that requires sharing with a provider.
• When you send someone a copy of a Workspace, they see your name and email address with the copy in their Messages.
• If you sign up through someone's referral link, they see how many people signed up and how many are paying members through their link, never who. Mesh pays referrers a share of the subscriptions of the people they refer.

Retention, Deletion, And Export

We generally keep account and workspace information while your account and workspaces exist or while needed to operate the service, comply with law, resolve disputes, prevent abuse, and maintain backups and logs.

You can review and update your profile details at any time in Account, or contact us at support@meshlearning.ai for help with any privacy request.

You can delete your account yourself from Account (Danger Zone, Delete account). This permanently removes your content, profile, and sign-in, and the customer profile our payment provider holds for Mesh. If a paid plan is active or scheduled to end, deletion cancels it immediately and forfeits remaining access and unused credits without an automatic refund. Invoices and payment records are retained by our payment provider for accounting and legal reasons. Mesh also keeps its own billing and usage records, such as payments, credit purchases, and credit use, without your content, name, or email address, for as long as needed for accounting, tax, refunds, and disputes.

Export and other privacy requests are handled by contacting support@meshlearning.ai. Some backups, logs, and provider records may take time to expire after a deletion is completed.

Security

We use reasonable technical and organizational safeguards designed to protect information in Mesh Learning. No online service can guarantee absolute security.

Changes

We may update this Privacy Policy as Mesh Learning changes. If we make a material change, we will update the effective date or provide another reasonable notice. Continued use of Mesh Learning after an update means the updated policy applies.